At Ornavella, we aim to deliver your orders quickly, safely, and efficiently across Pakistan.

📦 Delivery Coverage

We currently offer nationwide delivery across Pakistan.



⏱️ Delivery Time

Standard Delivery: 2–5 working days.

Delivery times may vary during:

Eid & festive seasons.

Sales or high order volume.

Unforeseen courier delays.



💰 Shipping Charges

Shipping charges are calculated at checkout Free shipping may apply on orders above a certain amount (e.g., 3999 PKR).

Charges may be revised due to external factors such as fuel price changes.



📍 Order Processing

Orders are processed within 24–48 hours after confirmation.

COD orders may require verification via call or message.

Orders placed on weekends or public holidays will be processed the next working day.



📲 Order Tracking

Once your order is shipped, you will receive tracking details via SMS or WhatsApp.

You can track your parcel through the courier service provided.



❗ Delivery Issues

If you experience any issues such as:

Delayed delivery.

Parcel not received.

Damaged packaging.

Please contact us immediately with your order number, and our team will assist you.



🚫 Failed Deliveries

If a customer is unavailable or unreachable, the order may be cancelled.

Re-delivery may require additional shipping charges.

Repeated fake or refused orders may result in blacklisting from COD service.



📌 Important Notes

Please ensure your address and contact details are correct when placing an order Ornavella is not responsible for delays caused by courier companies, weather, or external factors.