At Ornavella, we want you to love every piece you receive. If something isn’t right, we’re here to help.



💎 Exchange Policy

We offer easy exchanges within 3 days of delivery.



✔ Eligible for Exchange:

Item received is damaged or defective. Wrong product delivered.

Size or style exchange (subject to availability).



❗ Conditions:

Product must be unused and in original packaging.

All tags, boxes, and accessories must be intact.

Request must be made within 3 days of receiving the order.



🚫 Return Policy



We currently do not offer refunds.

👉 However, you can:

Exchange the product.

Or receive store credit (in special cases).



📦 How to Request an Exchange



Contact us within 3 days via: WhatsApp / Instagram / Email.

Share: Order number.

Clear images of the product.

Our team will guide you through the process.



🚚 Exchange Shipping



Customers may be required to pay delivery charges for exchanges.

In case of damaged or wrong item, Ornavella will cover the shipping cost.



⚠️ Important Notes



Slight color variations due to lighting are not considered defects.

Used or damaged items will not be accepted for exchange.

Ornavella reserves the right to refuse exchange requests if conditions are not met.